Team Leapfrog celebrates winning two national awards!
We are absolutely delighted to announce that Leapfrog Lettings and Sales Estate Agents has swooped up not one, but two major accolades in London recently… and all within weeks of each other.
In October, the firm travelled down to London picking up SILVER for Sales (North Yorkshire) at the esteemed ESTAS Customer Service Awards 2023 and was also given additional recognition for ‘Best in Postcode’ for TS12. The Estas is the largest event within the property industry and celebrated their 20th anniversary at the Grosvenor House Hotel in London. The event was hosted by the country’s favourite TV property presenter Phil Spencer, in front of over 1,000 guests and winners were presented with their coveted awards.
Phil Spencer declared each shortlisted nominee had attained the renowned ESTAS Standard of Excellence and said “Everyone shortlisted here today has attained The ESTAS Standard of Excellence which is based purely on service ratings from customers at the end of the moving experience, giving a highly accurate overview of the standard of service that’s been delivered to the end client. “This is a great achievement in its own right, so whatever unfolds this afternoon, you should all be immensely proud.”
In early November, Leapfrog then attended the EA Masters held at the Evolution Centre in Battersea, London and were blown away to scoop ‘GOLD for Sales’ at the prestigious Best Estate Agents Guide 2024 Awards gala dinner. The company, having won the top award, is now highly ranked within the top 500 of 13,080 other estate agencies for “Best in Sales”.
Directors, Sarah and Chris Hartley, celebrated their achievements in London with TV presenters Rachel Riley and Dermot Murnaghan at the much-coveted event, which was attended by over 1,000 estate agents and professionals—to commemorate the finest in the sector.
Reflecting on Leapfrog’s recent double victory, the firm’s managing director and founder, Sarah Hartley, highlighted the company’s remarkable growth since opening their doors in 2009 and attributes their success to their top-notch team effort.
Sarah said “Above all, this has been a team effort and these awards are a tribute to each and every member of our staff who has contributed to our remarkable journey.” “I started Leapfrog almost fifteen years ago with very humble beginnings and a much needed wealth of property knowledge, with quality of customer service always at the forefront of my mind”.
“To be double award winners at seperate national events is an incredible achievement and is testament to hard work and the determination of our whole team to ensure our clients have the best customer journey possible. Great service, the best of modern technology and full and comprehensive marketing on all major websites and portals help our clients achieve great results”
Highlighting their prowess and understanding of the area’s business climate, Sarah emphasised the company’s ability to adapt in a challenging property market. “We’re closing property deals week after week, but to excel in 2023 we must engage at every stage of the process, from instruction to valuation, marketing, and viewings. “Going the extra mile for clients is the defining feature of our service.”
Our customer reviews and current customer service rating are always on display on the home page of our website www.leapfroglettingsandsales.co.uk so prospective clients can see what past clients thought of their experience using us.